Sparkle ("Sparkle," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

• Name, email address, and phone number
• SMS consent records (opt-in status, timestamp, and source page URL)
• Service address and unit/apartment information
• Booking details (date/time, service preferences, notes)
• Account information for customers, cleaners, and admins
• Messages with support
• Payment-related information processed by Stripe

2. How We Use Information

• Create and manage accounts
• Schedule and deliver cleaning services
• Match jobs with cleaners
• Send booking, assignment, reminder, and service updates
• Process payments and payouts
• Provide support and improve platform reliability

3. SMS/Text Messaging

If you opt in, Sparkle may send transactional SMS related to your account and services. Message frequency varies. Message and data rates may apply.

We store your SMS consent status, phone number, consent timestamp, and source page URL when consent is captured.

Reply STOP to opt out or HELP for help.

Mobile opt-in and SMS consent are not shared with third parties or affiliates for marketing purposes.

4. Sharing of Information

We share information only as needed to provide services, including providers such as Stripe and communication tools, assigned cleaners, and authorities when legally required.

We do not sell personal information.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

6. Data Retention

We retain information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices

• Update account/profile information
• Opt out of SMS by replying STOP
• Request support by contacting us

8. Children's Privacy

Sparkle is not directed to children under 13 and does not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are posted on this page with a revised effective date.

10. Contact

Sparkle
Website: https://sparklecleaning.app
Email: sparkleservicesbilling@gmail.com