Sparkle sends transactional text messages to customers and cleaners for service operations such as booking confirmations, assignment updates, reminders, reschedule requests, and arrival/completion updates.

Program Name

Sparkle Service Alerts

How Users Opt In

• Customers opt in on the booking form at https://sparklecleaning.app/request by entering a phone number and checking an explicit SMS consent checkbox.
• The SMS checkbox is unchecked by default and requires user action.
• Cleaners opt in through cleaner profile settings in the Sparkle app.
• Consent is not a condition of purchase. Users can book without SMS consent.
• Consent is not transferred, sold, or shared for third-party marketing.

Consent Language Shown to Users

I agree to receive text messages from Sparkle for booking updates. Message & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. Consent is not required to make a purchase.

Message Frequency

Message frequency varies based on active bookings and account activity.

Rates and Help

Message and data rates may apply. Reply STOP to opt out and HELP for help at any time.

Sample Messages

• Sparkle: Your cleaning request is confirmed for [date] at [time] at [address]. Reply STOP to opt out, HELP for help.
• Sparkle: Good news - [cleaner_name] has been assigned to your booking on [date] at [time]. Reply STOP to opt out, HELP for help.

Support Contact

Phone: (586) 292-3450
Email: sparkleservicesbilling@gmail.com

Related Policies

Privacy Policy: https://sparklecleaning.app/privacy
Terms of Service: https://sparklecleaning.app/terms